We only accept returns and offer refunds for damaged and faulty goods.

Damaged or Faulty Book/s: please contact us as soon as possible and we will arrange a replacement.We will replace the book for you at no extra cost or either send you a replacement or refund the purchase price you have paid (excluding any delivery charges you have paid).

If you want to replace it and we do not have any extra books in stock, we will need to send away to the publishers for a replacement copy.

In general all products on this website are in stock. However, depending upon demand an item may be placed on backorder. If you wish to cancel an order for any backordered item please contact us immediately to arrange a refund.

In the unlikely event that a purchased product is discontinued or is not available for an extended period we will contact you and discuss your available options. Where a replacement cannot be sourced in a reasonable timeframe you will be entitled to a full refund.

If we have sent you the incorrect item/s, we will send you the correct item along with a courier ticket for the return.

You can cancel any order prior to it being dispatched and receive a full refund. Please contact us immediately via email liz@pjlee.org to inform us of your cancellation request. Please include the order number and your contact details. Once your request has been completed, you will receive a refund via the payment method or credit card used for the original order.

At all times we will meet our obligations under the Consumer Guarantees Act.